Quality System
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what we do
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what services do we provide?
Unity4 has expertise in most areas of Direct Marketing. We assist clients in developing a teleservices strategy to enhance their overall sales and marketing plan. We help them to:
  • Sell product
  • Survey their market
  • Build their marketing database
  • Generate leads
  • Provide responsive customer service
  • Help them out in a time of crisis

 Virtual Bureau Model
 Our ability to source, train and motivate the most suitable operators, and then to empower them through superior technology means that our clients enjoy a standard of service that a traditional contact centre model can no longer guarantee.

The virtual bureau model enables Unity4 to maintain a team of especially skilled operators, including multicultural and medical teams. The in-house developed Unity4 technology suite enables superior quality control and verification via digital recording and real time remote data and voice monitoring.

 Unity4 Services Menu
Outbound Call Making
  • Seminar attendance
  • Subscription renewals
  • Market research (quantitative)
  • List cleaning / updating
  • Cross selling
  • Follow up mailers
  • Loyalty programs
  • Patient compliance programs

 Inbound Call Handling
  • 1800, 1300, 13 response
  • Order taking
  • Cross selling
  • Enquiry lines
  • Consumer information lines
  • Product recall services
  • After hours and call overflow
  • Help desk
  • Share information centres

 Data entry
  • Forms
  • Questionnaires
  • Coupons/ orders
  • Fax transcription

 Consultancy
  • Call centre optimisation
  • Technology selection
  • Strategic marketing advise
  • CRM implementation
  • Campaign design

 Support services
  • Bulk e-mail
  • Bulk faxing
  • Mail processing
  • Fulfilment
  • Customer targeting
  • Data management


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© Unity4 Pty Ltd