our technology
what we do
We plan and design contact centre programs from conception to execution and offer assistance on how best to use the tools provided by call centres and related technologies.
Although the telephone is available to every business, organisation and individual, only in the hands of a specialist does it become a powerful marketing tool. From this basic tenet, the call centre industry has grown dramatically over the last decade. Organisations across the world have embraced principles of customer contact and customer relationship management.
Why we do it
Unity4 was established to provide high-level contact management – as an extension of our clients' marketing and advertising activities.
In reality, Unity4 was borne out of the frustration that most call centres simply do not respond effectively to the marketing needs of their clients.
We believe that, owing to the call centre's unique relationship with our clients' customers, teleservices should be at the forefront of a marketing strategy – not an after thought.
What's our secret?
As with all growth industries, the finding, retaining, and development of highly skilled personnel are critical to a company's success. Many call centres and telemarketing organisations have been limited in their growth and in the quality of service they can provide to clients (both internal and external) because of a lack of skilled and accessible call centre staff.
Unity4 was created specifically with 'agent quality' in mind. We believe that, if you give people an ideal work environment, you can attract ideal people.
our agents
Although the telephone is available to every business, organisation and individual, only in the hands of a specialist does it become a powerful marketing tool. From this basic tenet, the call centre industry has grown dramatically over the last decade. Organisations across the world have embraced principles of customer contact and customer relationship management.
Why we do it
Unity4 was established to provide high-level contact management – as an extension of our clients' marketing and advertising activities.
In reality, Unity4 was borne out of the frustration that most call centres simply do not respond effectively to the marketing needs of their clients.
We believe that, owing to the call centre's unique relationship with our clients' customers, teleservices should be at the forefront of a marketing strategy – not an after thought.
What's our secret?
As with all growth industries, the finding, retaining, and development of highly skilled personnel are critical to a company's success. Many call centres and telemarketing organisations have been limited in their growth and in the quality of service they can provide to clients (both internal and external) because of a lack of skilled and accessible call centre staff.
Unity4 was created specifically with 'agent quality' in mind. We believe that, if you give people an ideal work environment, you can attract ideal people.
our agents
© Unity4 Pty Ltd