general questions working for Unity4 payment & scheduling quality experience & equipment technical help how do I become an agent?

Do I have to have broadband Internet connection?
Yes. To utilise Unity4's software which allows for remote agent access, you will need a reliable broadband Internet connection. If you are using a computer that is networked you must have access to the main computer. If your broadband Internet connection is not working you will not be able to log on to work with Unity4.

Do I need to know how to operate a computer?
Yes. You should have Intermediate computer skills to be an agent for Unity4. You should be able to use e-mail and Internet, and be familiar with word processing, spreadsheets and databases. You will need to undergo our Computer Skills online test during your application process. This test will assess your familiarity with some applications.

Can I work with Unity4 if I am using a mac operating system or virtual windows?
No. All Unity4 agents use an inhouse software application. This application works off the Windows platform. It is tested to run off Windows XP or higher. Unfortunately this application will not run from Mac or virtual windows.

What sort of phone can I use?
All Unity4 agents are required to use a corded phone. Cordless phones are not permitted due to Privacy Regulation. A standard home phone is sufficient. You will need to turn call waiting off the line that you are using for your work with Unitiy4. If you want to make sure that you don't miss any calls Telstra and Optus both have features such as Telstra Message Bank that will allow your incoming calls to be diverted to a message bank. The phone that you are using must be next to the computer that you will be using for Unity4.

Do I need a headset?
A headset, although optional, is highly recommended. We use Claria headsets in house. We also have an agreement with Add-com who are able to give Unity4 operators a preferred supplier price. There are many other brands available out there, so we suggest making your own enquiries.

Who pays for my phone calls while i am working?
Unity4’s technology enables all phone calls to be routed via Unity4's own phone system to and from your home telephone when you are logged in to the Unity4 system. This technology allows Unity4 to incur all phone call charges that are made. Therefore, you don’t have to pay for any of the calls you make when working for Unity4!

What are the minimum computer requirements?
To work effectively with Unity4 your computer will need to meet our Minimum Computer Requirements.

Computer Equipment	Minimum Requirements	Preferred	Restrictions
Processor	AMD Celeron 700, Intel P2 500	1.5GHz+ Intel/AMD
RAM	512 megabytes	1 gigabyte or more
Hard Drive	4 gigabytes	4 gigabytes or more	Minimum 1 gigabyte of free space at all times.
Internet	256 kbps ADSL/Cable	512 kbps or more ADSL/Cable	No satellite or wireless internet service (wireless networking excepted)
Internet Download Quote	1 gigabyte (dedicated to Unity4 functions)	3 gigabytes or more	Internet speed must not be shaped (slowed down) below 256kbps download or upload.
CD-ROM & Floppy Drive	NA	NA
Sound Card & Speakers	Both required items
Monitor	15 inch	17 inch or more LCD
Screen Resolution	1024x768	1024x768
Telephone	Corded phone		Cordless phones, call waiting and VoIP not permitted
Headset	Highly Recommended
Operating System	Windows XP	Windows XP	Apple computers/Windows emulators not permitted
Anti-Virus Software	Yes	AVG Anti-Virus Free Edition
Firewall Software	Knowledge of how to disable software	Disabled	Norton Internet Security and Trend Micro PC-cillen Internet Security not permitted
E-Mail	Allow attachments up to 5 megabytes	ISP provided email service	Windows Live Hotmail not permitted
Web Browser	Yes	Microsoft Internet Explorer 6+
Office Suite Applications	Yes	Microsoft Office
PDF File Viewer	Yes	Adobe Acrobat Reader
Zip: (compression)	Yes