general questions working for Unity4 payment & scheduling quality experience & equipment technical help how do I become an agent?

What is Unity4's commitment to Quality?
Unity4’s total quality management system, ‘U4RMS’, is recognised with ISO 9001:2000 certification. We achieved certification as a Quality Endorsed Company under the requirements of AS/NZS ISO 9001:2000. Our certification covers the design and provision of call centre services using remote agents.

To achieve certification we needed to demonstrate that we have sound processes and systems in place and that they were appropriately documented and adhered to at all times. Our processes and the documentation of these processes have been independently audited as has our actual adherence to these. As a business we are proud that we can now display the famous "Quality Ticks" logo which is internationally recognised within business circles as a symbol of dependability and best business practices. As a team we are all committed to meeting the Quality Management Standard and continually improving our business processes to meet the current and emerging needs of our clients and other business partners.

Unity4 is also IQCA accredited and is ADMA compliant.

Will Unity4 monitor my phone calls?
Yes. Unity4 is committed to providing quality service to our customers. We will record and monitor your phone calls to ensure professional handling and ensure you are providing high levels of service. We will use these recordings as a training aid to ensure that you are reaching your full potential with Unity4.